The Greek government is known to be a non trustworthy institution for the past 40 years. The signs are still there. This week the wife of the prime-minister had an interview with huge media coverage. She tried to persuade people that her husband the prime minister is to be respected and trusted. She firmly stated that he has never betrayed anyone, let alone his values and promises to the people and has always remained firm to his convictions. That was spoken for a man that has turned his promises upside down with his actions and done so both within Greece and the within the EU. That was spoken from a woman that was persuaded to change her name name from the 2nd grade “Peristera” (means female pigeon) to Betty and has done so just before the interview.
Trustworthiness is a virtue!
Trust brings opportunities for cooperation, meaningful relationships, knowledge, autonomy, self-respect, and overall moral maturity. Trusting a person is a serious sign of respect, an assumption that this virtue resides within this person.
For businesses it is exactly the same and it is very hard to achieve!
“Trusting” should always be Assured Reliance, never just hope and dependence.
Unfortunately, in our times “I Trust” usually means “I hope”, which depicts that people do not find ample justification for trusting. If one considers the example of the Greek first lady, it seems that people are right not to trust.
The need to trust is because no one person has the time, intellect, and experience necessary to learn independently, facts about the world or even a business that many of us do already know. Of course, trusting the people who testify to these facts could only generate knowledge if that trust were justified (source: plato.stanford.edu).
Moreover, lying is difficult, it can only bring short term gain and then you cannot be trusted anymore!
So what do you do? How do you establish trust within and for your organization?
Well, there is only one way! You have to try very hard indeed.
Employees should always be motivated to speak out the truth and not even “normalize” it. Never promise anything you can’t deliver and always keep the promises you make, even if it means that bad news are due. Also do not withhold bad news. Be interested in your employees, your partners and your clients (in that order) and be curious about their needs. Have real conversations with them, seek the truth and offer yourself into the relationship with them. Be patient and respectful. Be a good bloke. Avoid the Greek government example.
Provide a context that will justify the trust you seek to gain. When this happens you’re set.
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