Conversational AI is a type of artificial intelligence (AI) that can
simulate human conversation. It is made possible by natural
language processing (NLP), a field of AI that allows computers to
understand and process human language. Conversational AI
systems are trained on large amounts of data, such as text and
speech, to teach the system how to interact with humans in a
natural way. The system is constantly learning from its interactions
and improving its response quality over time.
Conversational AI can be used in various applications such as
chatbots, virtual assistants, and generative AI agents. Chatbots
are often used in customer service applications to answer
questions and provide support. Virtual assistants are often voiceactivated and can be used on mobile devices and smart speakers.
Generative AI agents use generative AI to power text or voice
conversations.
Conversational AI has several benefits such as reducing costs,
increasing productivity and operational efficiency through
automation, delivering better customer experience, achieving
higher customer engagement and satisfaction, and providing a
more personalized and engaging experience by remembering
customer preferences and helping customers 24/7 when no
human agents are around.
Definition – Conversational AI
